Returns & Exchanges

At Luxe Research, we stand behind the science of our skincare; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

3

Secure Your Package

Carefully pack your Luxe Research products in their original packaging to ensure they are protected during transit and drop the parcel at any authorized carrier location.

4

Receive Your Refund

After our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing